Shipping policy

SHIPPING INFORMATION

At arqé, we prioritize efficient processing and prompt shipment of your orders. Below, you'll find comprehensive details about our shipping policies, including destinations, tracking, and additional information for our valued UK customers.

ORDER PROCESSING

Our commitment is to process and ship orders within 1 business day (excluding holidays). We aim to deliver your purchases to you as fast as possible.

We are pleased to offer international shipping.

INTERNATIONAL SHIPPING

International shipments may incur import duties and taxes upon arrival in your country. As the recipient, you are solely responsible for these charges, which are outside our jurisdiction and may fluctuate depending on the destination. As the importer, you must adhere to all relevant laws and regulations of the receiving country. Customs clearance procedures may introduce delays that could impact delivery schedules. Due to the unpredictable nature of these charges and potential delays, we advise consulting your local customs office for further clarification.

ADDRESS CHANGES & TRACKING Once an order is placed, the shipping address cannot be changed. You will receive an email with the Track & Trace code, allowing you to follow your package. Please note, tracking information may not be available until the next working day after the carrier has processed your order.

If you have not received your order, please check with neighbors or look for a delivery note. If the Track & Trace code indicates delivery but you have not received anything, please contact us at info@arqeofficial.com.

FURTHER INFORMATION For any other questions contact us through info@arqeofficial.com